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Rebecca Shore Catterson

Pronouns: She/Her

Principal Research Director
Rebecca is a qualitative and survey researcher who focuses on understanding access to and quality of coverage and care.

Catterson is leading a mixed-study to understand the implementation of auto-enrollment of Medi-Cal transitioners into Covered California plans during the unwinding of the federal public health emergency and as mandated by SB-260. This study includes monthly surveys with those who are receiving an auto-plan section and separately those who are disenrolled from Medi-Cal for procedural or administrative reasons as well as focus groups and in-depth interviews. A major purpose for each survey is to understand the final coverage status of Californians impacted by Medi-Cal transition, and how Covered California and the Department of Health Care Services can best research and serve this population.  

For Covered California, she also led a formative qualitative research study including focus groups and in-depth interviews to support preparation for the implementation of SB-260 and co-led a qualitative study to inform Covered California’s plans for and communications to key consumer segments who would be impacted by additional federally-subsidies under the American Rescue Plan.

For the California Health Care Foundation she is currently directing their annual statewide policy poll to understand California residents’ views on a variety of health care topics including perceptions of Covered California, and led a mixed-methods study including focus groups, in-depth interviews, and a survey to understand access to care and health care experiences of low-income Californians during the COVID-19 pandemic.

Prior to coming to NORC, she worked for the American Medical Association’s Ethics Group supporting their Council on Ethical and Judicial Affairs.

Project Contributions

Medicare Payment Advisory Commission Focus Groups and Site Visits

Annual interviews and focus groups of Medicaid-Medicare beneficiaries and providers on payment and access


Medicare Payment Advisory Commission (MedPac)

Listening to Californians with Low Incomes

A study documenting inequities exacerbated during the COVID-19 pandemic


California Health Care Foundation

Kentucky HEALTH Medicaid 1115 Waiver Evaluation

Collecting data to assess the impact of Medicaid rule changes


Commonwealth of Kentucky

Communicating Health Care Quality to U.S. Consumers

Helping consumers choose health care providers


Centers for Medicare & Medicaid Services (CMS) Center for Clinical Standards and Quality (CCSQ)

Evaluation of the State Health Information Exchange (HIE) Cooperative Agreement Program

NORC monitors effectiveness of efforts to facilitate states’ health information exchange


Office of the National Coordinator for Health IT