Adrienne Call

Adrienne Call, MPP, MSW is a senior research scientist in NORC’s Health Care Programs department. With more than 10 years of experience managing projects in the behavioral health field, Call leads a variety of substance use, mental health, SBIRT training, and evaluation projects for federal clients such as AHRQ, SAMHSA, CMS OMH, and ASPE. Call also works with multiple state and university clients, including the states of Wisconsin, Illinois, and Kentucky. Her mixed-methods projects have included research on effective identification and treatment of substance use disorders, improving access to services, and reducing health disparities.

Call leads implementation and evaluation projects employing qualitative and quantitative methods, fielding multi-modal surveys, key informant interviews, focus groups, and site visits with patients and beneficiaries, medical providers, and health care stakeholders. She manages AHRQ’s Unhealthy Alcohol Use Initiative, overseeing the evaluation of six grantee teams as they seek to increase evidenced-based screening, management, and treatment methods, using brief intervention (SBI) and medication-assisted therapy (MAT). For state and university projects, Call leads survey and qualitative data collection efforts seeking to understand drug use and treatment opportunities and patient and provider experiences. Call evaluates SBIRT services, utilization and the implementation of SBIRT education into future medical provider training courses.

Prior to joining NORC, Call worked with high utilizers of the Emergency Department, focusing on patients experiencing behavioral health concerns, connecting them to primary care services and other services. She also managed the UCSF Helen Diller Family Comprehensive Cancer Center Symptom Management Service Center, a palliative care clinic assisting cancer patients.