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NORC at the University Chicago
Frances is a qualitative and mixed-methods researcher, focused on the application of research for improved health care practice and decisions.

Frances is a research scientist in the Health Sciences department. She works on health services research and technical assistance projects that focus on advancing patient-centered outcomes research as it intersects with data infrastructure capacity, health information technology, and digital health tools. Her expertise includes multisector stakeholder engagement, mixed methods analysis, and program evaluation.

At NORC, her projects have involved advancing measurement of the effectiveness of patient-centered clinician decision support, evaluating and integrating evidence to inform strategic planning and policy, and assessing programmatic impacts. She has worked with several federal and state agencies and non-profits, including the Agency for Healthcare Research and Quality (AHRQ), Assistant Secretary for Planning and Evaluation (ASPE), New York eHealth Collaborative (NYeC), as well as the Patient-Centered Outcomes Research Institute (PCORI).

Frances has co-authored papers and presentations on a range of topics, including substance use treatment interventions, experiences using telehealth, and the impact of social isolation and loneliness on older adults’ health and corresponding community-based interventions.

Project Contributions

Building Capacity for Small Organizations Engagement Award Learning Network

Building small organizations’ capacity for patient-centered outcomes and clinical effectiveness research

Client:

Patient-Centered Outcomes Research Institute (PCORI)

Clinical Decision Support Innovation Collaborative

Advancing patient-centered clinical decision support through innovation, real-world testing, and collaboration

Client:

Agency for Healthcare Research and Quality

National Center of Excellence for Patient-Centered Outcomes Research Data

A multi-pronged effort to improve data capacity for patient-centered outcomes research

Client:

U.S. Health & Human Services Office of the Assistant Secretary for Planning and Evaluation (ASPE)

PCOR Resource Center for Data Infrastructure

Bolstering federal efforts to expand and improve data capacity for patient-centered outcomes research

Client:

Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation

Statewide Health Information Network of New York’s Satisfaction Survey

Evaluating health care and community organizations’ use and opinions about the statewide health information network

Funder:

New York eHealth Collaborative (NYeC)