Kim serves as the director of operations for NORC’s Advanced Data Solutions (ADS). She also provides guidance and direction for the Data Enclave help desk team, which offers high-quality customer support to Data Enclave users. Additionally, she identifies areas for improvement and implements changes to enhance the team’s performance, such as developing and refining standard operating procedures and training team members.

In managing the Data Enclave, Kim collaborates with the ADS leadership team and stakeholders to identify new use cases for the platform and develops strategies to expand its capabilities. Kim also supports ADS leaders Jeffrey Leintz and William Olesiuk to execute on the strategic plans and business development opportunities.

Before joining NORC, Kim was an IT consultant delivering for clients across multiple industries, including the government sector.