Telephone Survey and Support Operations (TSSO) Careers
Are you looking to do meaningful work conducting survey research for the nation’s top social scientists? Do you need flexible, part-time hours with competitive starting wages and opportunities for promotion and a pay increase in the first year? Join our TSSO Department as a telephone interviewer, supervisor, or manager. If you are interested in working at one of our locations, please visit NORC’s Career Central website.
Who We Are
TSSO staff are energetic, results-driven, and vital to our nationwide survey research team. Our telephone interviewers are primarily responsible for screening and interviewing survey respondents over the phone about issues such as health care, employment, and education.
Work that Makes a Difference
The work we do at NORC is impactful to everyday life and has lasting social significance. Our data empowers legislators and others involved in creating public policy to make informed decisions for the welfare of all Americans. Phone interviews are the fundamental tool by which we are able to provide data, so the interviewer is the one who makes it all possible.
Telephone Interviewer positions offer flexible part time hours and competitive starting wages. This position also has opportunities for a pay increase and/or promotion within the first year. We are committed to promoting from within and providing growth opportunities to all employees.
If you are interested in joining the TSSO team, apply now.
Benefits Snapshot for Telephone Interviewers
- Paid Sick Leave
- Paid Floating Holiday
- Flexible Work Hours
- Employee Assistance Program
- 403b Retirement Plan
- Year-round Employee Appreciation Events
- Free Coffee at all TSSO locations
- Friendly Work Environment
- Workers Compensation
- Unemployment Insurance
Our Telephone Survey Centers are located in Chicago, IL, Albuquerque, NM, and Wichita, KS. Each center features individual call stations equipped and designed for computer-assisted telephone interviewing.
In addition to flexible part-time hours, ideal locations, casual dress, and a friendly work environment, people who enjoy interviewing say they have the chance to do meaningful work while talking with all kinds of people across America. If you’re curious about the world around you, enjoy having new experiences, and like challenges, this is the job for you.
Telephone Interviewers are essential to our research operation. They are primarily responsible for screening and interviewing respondents over the phone using carefully developed, field-tested questionnaires to respondents via Computer Assisted Telephone Interviewing (CATI).
Telephone Interviewer pay is competitive - we offer an excellent starting wage for English speaking interviewers and a premium starting wage for Spanish bilingual interviewers. This position also has opportunities for a pay increase and/or promotion within the first year based on your performance. We are committed to promoting from within and providing growth opportunities to all employees.
Telephone Interviewers conduct both business and household surveys. Our household surveys are conducted in the late afternoon, evening, and weekends when the respondents are most likely to be available. Business surveys are conducted during traditional business hours. Work schedules may be adjusted to meet specific project needs. NORC typically requires telephone interviewers to work between 20 and 28 hours per week by selecting from available evening and weekend shifts. Telephone interviewers may set the hours they want to work, within the boundaries of the business needs. Check specific job posting for details.
Newly hired telephone interviewers receive general training which includes new hire orientation. In addition, they attend project specific training that varies in length from one to four days. All training is paid. Successful completion of training is a prerequisite to continued employment.
Work from home opportunities are offered for specific project needs and requirements. Check the job posting for more detailed information.
No product or service sales, but telephone interviewers must establish a rapport with respondents and get them to answer questions over the phone.
You must feel comfortable calling all kinds of people and encouraging them to participate in surveys.
Telephone Interviewers are expected to demonstrate professionalism, warmth, and courtesy, even while speaking with respondents whose opinion may differ.
Successful telephone interviewers are self-motivated, reliable people who are interested in challenging work.
Our telephone interviewers are people of all ages and backgrounds that appreciate a flexible work schedule that fits their lifestyle and are looking for interesting part-time work. Some of our employees include:
Customer service professionals
Teachers or others looking for a second job
Retirees – flexible hours
Others interested in contributing in conducting surveys for important research