Telephone Surveys and Support Operations (TSSO)

NORC is an independent research institution affiliated with the University of Chicago. Our TSSO Centers are state-of-the-art telephone survey centers located in Chicago, IL, Albuquerque, NM and Wichita, KS. Each Center features call stations equipped for computer-assisted telephone interviewing (CATI).
TSSO is primarily responsible for screening and interviewing respondents over the telephone, but we also prompt respondents by telephone, locate respondents, code and enter data from survey responses, manage hard copy documents, and mail survey materials.
TSSO staff are vital to our nationwide survey research operation. Interviewers talk to people from every conceivable walk of life to obtain information on issues such as health care, employment, and education. The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans in an increasingly complex society.


Looking for a great job with part-time hours?  Join us as an hourly telephone interviewer, supervisor, or manager. Our staff has flexible hours, meaningful work, and excellent starting wages with possibilities of promotion and pay increase within the first 12 months. If you are interested in working at one of our locations, please select the NORC’s Career Central website link above.

NORC TSSO locations:

  • 55 E. Monroe St., Chicago, IL
  • 10500 Copper Ave NE, Suite A-1 Albuquerque, NM
  • 2021 North Amidon, Suite 1300, Wichita, KS

Frequently Asked Questions - Telephone Interviewer (Click for Answers)

Why do people enjoy working for NORC as a Telephone Interviewer?
In addition to flexible part-time hours, ideal locations, casual dress, and a friendly work environment, people who enjoy interviewing say they have the chance to talk with all kinds of people, and to hear America from different points of view. If you’re curious about the world around you, enjoy having new experiences, and like challenges, this may well be the job for you.

As a TSSO Telephone Interviewer, you get to support top social scientists, and every call is an opportunity to contribute to the discussion on important issues.

Established in 1941, NORC is an independent research institution that delivers reliable data to guide critical programmatic, business, and policy decisions. The interview is the fundamental tool by which we are able to provide this data; the interviewer is the one who makes it all possible.
What do Telephone Interviewers do?
Our telephone interviewers are the backbone of TSSO. The people being surveyed, who are chosen through a complex scientific sampling procedure, are called “respondents”. Interviewers administer carefully developed, field-tested questionnaires to respondents using a computer. For example, you may conduct phone interviews that are part of a major effort by the federal government to track vaccination rates across the United States.
What is a Telephone Interviewer paid?
Telephone Interviewer pay is competitive - we offer an excellent starting wage for English speaking interviewers and a premium starting wage for bilingual interviewers (those who are fluent in English and fluent in one or more of the following languages: Spanish, Cantonese, Mandarin, Vietnamese, and Korean). Telephone Interviewer work is monitored and evaluated regularly. Within the first six months, interviewers in good standing may have an opportunity for advancement and/or receive an increase in pay in accordance with their performance and company guidelines for that year.
What hours do Telephone Interviewers work?
The majority of our work is conducted in the late afternoon and evening, as well as on weekends when the respondents are most likely to be available. However, the hours that interviewers work are scheduled according to the needs of NORC’s individual project deadlines and requirements. NORC currently requires interviewers to work a minimum of 16 hours per week, mainly weeknights as well as one weekend shift, with a maximum of 28 hours per week. Interviewers may set the hours they want to work, within the boundaries of the business needs.
What about training?
NORC’s experienced supervisors and managers train employees to become expert interviewers. All newly hired interviewers receive general training. In addition, interviewers attend project specific training that varies in length from several hours to several days depending on the project. All training (including new hire orientation) is paid. Successful completion of training is a prerequisite to continued employment.
What benefits are available?
To see all of the benefits available to telephone interviewers, including retirement savings, click here.
What else can you tell me about the job?
  • NORC is looking for self-motivated, reliable people with the ability to learn and work on multiple tasks who are interested in challenging and dynamic part-time work. Although there is no product or service selling, telephone interviewers must gain the cooperation of respondents over the phone.
  • You will work in a large call center with many other interviewers and will be seated at a workstation with a computer for the length of your shift (4 to 6 hours).
  • We expect our interviewers to establish a rapport, and demonstrate professionalism, warmth, and courtesy, even while speaking with reluctant respondents. Most respondents are positive and happy to participate in our surveys.
  • You must feel comfortable calling all kinds of people and encouraging them to participate in surveys. You will also talk with many who may have opinions that differ from yours.
To apply, please select the NORC’s Career Central website.
Who would be an ideal candidate for a Telephone Interviewer?
Our interviewers are people of all ages and backgrounds that appreciate a flexible work schedule that fits their lifestyle and are looking for interesting part-time work. Some of our employees include:
  • College students – flexible hours compliment your class schedule
  • Customer Service professionals – have the opportunity to continue to fine tune your exceptional interpersonal skills
  • Teachers or others looking for a second job – flexible hours compliment your existing work schedule
  • Retirees
  • Others interested in contributing to important research


Current Job Opportunities