Technical Assistance

NORC’s staff is frequently asked to provide technical assistance (TA), often to the grantees of government- or foundation-sponsored programs.  This may include training, problem-solving, facilitating peer-to-peer communication and learning, and providing information and communication resources.  NORC staff includes a range of experts capable of providing TA on virtually any aspect of program administration, social science and evaluative research, IT implementation, and data management.  In addition, NORC routinely contracts with consultants and stakeholders with expertise in a wide range of areas to extend our own expertise on TA initiatives.

For topics that are specific to the situation of an individual recipient, one-on-one TA through telephone consultation or site visits may be appropriate depending on the level of need and the materiality of the request to the overall goals of the program.  In general the vast majority of TA requests can be resolved by a one-on-one expert teleconference.

Additionally, NORC has planned several major conferences for grantees of government programs.  These in-person meetings offer valuable opportunities to deliver hands-on TA via presentations made in large and small settings.  These activities are particularly effective when face time with experts and work in break-out groups are necessary to help TA recipients sort through complex issues.

Other specific areas of expertise include:

Representative Projects

AmeriCorps Grantee Evaluation Monitoring & Guidance Project. The Corporation for National and Community Service (CNCS) is partnering with NORC at the University of Chicago to strengthen and support various aspects of their AmeriCorps State and National grantees' evaluation activities. By providing grantees with the tools they need to improve the quality of their program evaluations, CNCS hopes to better estimate the broader community impacts of AmeriCorps programs.  More

Azerbaijan Housing Finance. For the International Finance Corporation of the World Bank Group, NORC assisted the Azerbaijan Central Bank to evaluate the performance of its laws on housing finance, with emphasis on creating and enforcing mortgage liens. More

Development of Secondary Mortgage Facility in Rwanda. NORC assisted the Rwanda Ministry of Finance and Economic Planning to implement its plan to reform housing finance in the countryand assess the feasibility of restructuring the Housing Bank of Rwanda (BHR) to be a secondary mortgage market facility. More

Diagnostic and Design for Simplification of Land Administration in Bangladesh. This project, for the Bangladesh Investment Climate Fund of the International Finance Corporation, focused on registration of property rights and transactions that are leading to informality in land markets and dissatisfaction with government services.  More

Implementation of Programme Budgeting and Capital Investment Planning in Five Local Self-Governments in South-West Serbia. The project is funded by the United Nations Office for Project Services (UNOPS), which is an implementing entity for the EU PROGRES Programme sponsored by the EU, the Government of Switzerland, and the Government of Serbia. The project provides practical technical assistance to five municipalities in South-West Serbia and builds their capacity in the interlinked domains of Program Budgeting (PB) and Capital Investment Planning (CIP). It is expected that this project would result in increased ability of local governments to use modern approaches to and methods of program budgeting and capital investment planning, which, in turn, would lead to broader developmental outcomes, which create cross-cutting improvements in fundamentals of local self-governance, such as better delivery of key services, being capable of longer-term, broader-scale developmental planning and related financial management, and better use of practical instruments of Good Governance, such as transparency, accountability, and public participation. These are especially important given Serbia's aspiration and actions toward EU accession.  More

See all Technical Assistance projects


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Jeffrey Hackett

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