Technical Assistance

NORC’s staff is frequently asked to provide technical assistance (TA), often to the grantees of government- or foundation-sponsored programs.  This may include training, problem-solving, facilitating peer-to-peer communication and learning, and providing information and communication resources.  NORC staff includes a range of experts capable of providing TA on virtually any aspect of program administration, social science and evaluative research, IT implementation, and data management.  In addition, NORC routinely contracts with consultants and stakeholders with expertise in a wide range of areas to extend our own expertise on TA initiatives.

For topics that are specific to the situation of an individual recipient, one-on-one TA through telephone consultation or site visits may be appropriate depending on the level of need and the materiality of the request to the overall goals of the program.  In general the vast majority of TA requests can be resolved by a one-on-one expert teleconference.

Additionally, NORC has planned several major conferences for grantees of government programs.  These in-person meetings offer valuable opportunities to deliver hands-on TA via presentations made in large and small settings.  These activities are particularly effective when face time with experts and work in break-out groups are necessary to help TA recipients sort through complex issues.

Other specific areas of expertise include:

Representative Projects

City to City Dialogues in Seven Balkan Countries. The World Bank Institute under the WB-Austria Urban Partnership Program (UPP) launched the City-to-City Dialogues (C2C) for cities from Albania, B&H, Croatia, Kosovo, Macedonia, Montenegro, and Serbia. The overarching objective is to facilitate a dialogue and peer-to-peer learning among city practitioners. More

Continuation of OMH Performance Improvement and Management System (PIMS) Development Project. NORC has been contracted by the US Department of Health and Human Services’ (HHS) Office of Minority Health (OMH), to develop and implement a web-based system for collecting, reporting, disseminating/sharing performance- and results-oriented data and information relative to OMH’s mission.  The Performance Improvement and Management System (PIMS) is an integrated, one-stop, web-based tool and resource to help OMH and other stakeholders to improve the strategic focus of their efforts, use evidence-based performance measures and practices in program planning and evaluation, and improve evaluation of program activities to determine outcomes and impacts achieved. More

Educational Tools and Resources to Support Meaningful Use of Electronic Health Records Public Health Functionality. The goal of this project is to support the Health Information Technology Research Center (HITRC) in developing useful tools and resources to help Regional Extension Centers (REC) support health care providers in achieving meaningful use of electronic health records (EHRs). More

Implementation of Programme Budgeting and Capital Investment Planning in Five Local Self-Governments in South-West Serbia. The project is funded by the United Nations Office for Project Services (UNOPS), which is an implementing entity for the EU PROGRES Programme sponsored by the EU, the Government of Switzerland, and the Government of Serbia. The project provides practical technical assistance to five municipalities in South-West Serbia and builds their capacity in the interlinked domains of Program Budgeting (PB) and Capital Investment Planning (CIP). It is expected that this project would result in increased ability of local governments to use modern approaches to and methods of program budgeting and capital investment planning, which, in turn, would lead to broader developmental outcomes, which create cross-cutting improvements in fundamentals of local self-governance, such as better delivery of key services, being capable of longer-term, broader-scale developmental planning and related financial management, and better use of practical instruments of Good Governance, such as transparency, accountability, and public participation. These are especially important given Serbia's aspiration and actions toward EU accession.  More

Medicaid Emergency Psychiatric Demonstration. On this project, NORC is teaming with IMPAQ International and the National Association of State Mental Health Program Directors to provide technical and analytic assistance to CMS for the design, implementation, and monitoring of the 3‐year Medicaid Emergency Psychiatric Demonstration.  More

See all Technical Assistance projects

Headlines

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Contact

Jeffrey Hackett

(312) 759-4266