Program Monitoring

​NORC collaborates with federal agencies and nonprofit organizations to develop performance metrics and measurement collection systems to monitor funded program activities. Many of these systems involve the on-going collection and analysis of program- and project-level data.  Information gathered from these monitoring activities provide high quality, unbiased information from which to determine the extent to which program activities are contributing to the overall goals and objectives of the grant program. 

NORC’s process for building these monitoring systems includes the identification and development of key program performance measures; user-friendly instruments and web-based applications for collecting program data; and detailed procedures for periodically tabulating, analyzing, and reporting those data.  NORC program monitoring activities also provide funders with continual feedback on the program’s effectiveness and impact.  This information can be leveraged to inform evidence-based funding decisions, and serve as an early warning system that alerts program managers to operational weaknesses that require corrective action, as well as success stories of high-performing projects and programs that should be considered for replication.

Representative Projects

Analytic Support for Center for Consumer Information and Insurance Oversight (CCIIO) Exchange Operations. ​As a subcontractor to IMPAQ International, LLC (IMPAQ), NORC provides assistance to the Center for Consumer Information and Insurance Oversight (CCIIO) on a variety of tasks related to the implementation of the state and federal Health Insurance Marketplaces.  More

HIV Open Data Project Evaluation. The HIV Open Data Project is a multiphase endeavor funded by the U.S. Department of Health and Human Services (HHS), Office of HIV/AIDS and Infectious Disease Policy (OHAIDP) that seeks to address several known challenges associated with monitoring HHS-funded HIV prevention, treatment, and care services, including the lack of consistency among key indicators, an inability to summarize progress across HHS-funded programs, and a lack of interoperability among systems for reporting programmatic and fiscal data. This project is intended to inform planning activities in support of the HIV Open Data Project by evaluating the feasibility of data streamlining and harmonization strategies across HHS-funded HIV prevention, treatment, and care services. More

Interim and Final Report to Congress on the Community First Choice Option. NORC, along with the National Academy for State Health Policy (NASHP), has been awarded a contract from the Centers for Medicare & Medicaid (CMS) to evaluate and draft the Interim and Final Reports to Congress on the Community First Choice (CFC) Option. The CFC Option, established under the Affordable Care Act, is a Medicaid State Plan option providing home- and community-based attendant services and supports to individuals requiring significant medical assistance. NORC will assist the Secretary of the Department of Health and Human Services with Interim and Final Reports to Congress, which will reflect the findings of the evaluation.  More

Namibia Community Based Rangeland and Livestock Management (CBRLM) Surveys. NORC is carrying out surveys during 2010-2014 to support the impact evaluation of the Community-Based Rangeland and Livestock Management (CBRLM) Sub-Activity for the  Millennium Challenge Corporation. More

Namibia Conservancy Support and Indigenous Natural Products (CS.INP) Surveys. NORC has been contracted to implement a Conservancy Support and Indigenous Natural Products Household and Organizational Survey to support the  Millennium Challenge Corporation’s Compact with the Republic of Namibia. More

See all Program Monitoring projects


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Jeffrey Hackett

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