Medicaid Managed Care Organization Learning Hub

State Medicaid leaders, community partners, and managed care organizations (MCOs) require current, trustworthy information to provide high-quality care to all Americans in our shifting health care landscape.

Medicaid leaders and MCOs are looking for ways to improve physical and behavioral health outcomes and address the social needs, and long-term services and supports, of their members. The NORC MCO Learning Hub is committed to providing information on ways to address health equity and transform health care with a focus on state Medicaid leaders, consumer groups, MCOs, and other industry experts. The Learning Hub offers reliable and timely resources as well as opportunities to convene and share ideas about short- and long-term strategies that can close longstanding and growing health gaps among often vulnerable groups so they may live their healthiest lives. NORC and its partner Speire Healthcare Strategies LLC are working together on this project to support Medicaid leaders and MCOs in their efforts to establish a more integrated approach to meet the needs of their members.

What’s New: Managed Care Webinar Series – Innovations in Medicaid, with Support from MolinaCares Accord
Beginning July 2021, with support from the MolinaCares Accord, the NORC MCO Learning Hub will be hosting a new six-part quarterly webinar series highlighting innovations in Medicaid. The webinar series will include national experts discussing the latest trends, initiatives, programs and findings on timely topics important to improving the Medicaid program and meeting the needs of beneficiaries. Subscribe to our listserv to receive future webinar registration information and notifications on new content.

Next Webinar: Addressing the Care Fragmentation Crisis for Dually Eligible Individuals
Join us (REGISTER HERE) on November 1, 2021 from 1:00-2:00 p.m. ET for Part II of the Medicaid Managed Care Webinar Series – Innovations in Medicaid with Support from MolinaCares Accord.

Medicaid and Medicare dually-eligible beneficiaries (duals) consistently face fragmented care and difficulty navigating the two programs. With the COVID-19 pandemic shining a spotlight on the many gaps in access to home and community-based services for duals, all while the number of dual beneficiaries continues to rise, the ability to effectively meet their wide-ranging health and social needs is increasingly important for Medicaid programs. States are currently facing challenges determining how to best serve the complex needs of duals and how to best integrate their care – what’s the right strategy and how do states implement it? This webinar will explore state strategies currently being deployed and their effectiveness, lessons from real world implementation, and how to to overcome funding, administrative or legislative barriers to ensure programmatic success.

Our panel members Tom Betlach (Speire Healthcare Strategies), Carolyn Ingram (Molina Healthcare) and Jennifer Baron (Cityblock) will discuss how managed care plans, States and community-based organizations can work together to effectively integrate care for dual beneficiaries.

Your ideas and opinions are important to us. We welcome your feedback and recommendations for future MCO Learning Hub work, as well as programs you are working on to better serve your needs.

To start the conversation please email us at

MCO Healthy Equity Efforts


Member Engagement


Strategies for Engaging MCOs and MCO Partnerships to Support Medicaid Member Housing Needs


Social Determinants of Health




Food Insecurity


Behavioral Health


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Funded by Molinacares Accord

Meeting the Behavioral Health Needs of Medicaid Members Post-Pandemic
July 29, 2021– 2:00 p.m. ET
Presentation Slides | Video Recording

Addressing the Care Fragmentation Crisis for Dually Eligible Individuals
November 1, 2021– 1:00 p.m. ET

The Latest Key Findings and Recommendations from the MCO Learning Hub

In order to disseminate the top-level learnings to the field, the MCO Learning Hub is now releasing key findings and recommendations from its first year, which highlight take-aways from the three focus areas of the project (SDOH, behavioral health and member engagement) as well as other timely topical areas, such as how MCOs responded to the COVID-19 pandemic, MCO investments in affordable housing, and MCO health equity efforts.


MCO Investments in Affordable Housing
February 2, 2021 – 2:00 p.m. ET
Video Recording| Presentation Slides | Q&A | Summary & Analysis

Medicaid MCO Overview and Financing Webinar
November 19, 2020 – 1:00 p.m. ET
Video Recording | Presentation Slides | Q&A

Medicaid MCO Authorities and Partnership Strategies Webinar
December 3, 2020 - 3:00 p.m. ET
Video Recording | Presentation Slides | Q&A

COVId-19 Resources

Focus on a COVID-19 Vaccination: The Role of Medicaid Managed Care Organizations: This brief, developed from group discussions with MCOs and CBOs on member engagement, highlights the role of MCOs in COVID-19 vaccine distribution efforts as well as in building public trust for vaccination.

Medicaid Managed Care Response to COVID-19: This issue brief addresses how Medicaid MCOs and states can individually and collectively play a role in responding to the COVID-19 pandemic.

Pandemic Unveils Challenges in Access to Health Care and Trusted Sources of Information

Concerns over Getting Sick with COVID-19 and Paying for Health Care Disproportionately Affect Communities of Color


Medicaid MCO (MMCO) Learning Hub

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Medicaid MCO (MMCO) Learning Hub

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