Medicaid Managed Care Organization Learning Hub

Medicaid managed care plans require current, trustworthy information to provide high-quality care to all Americans in our shifting health care landscape.

Managed care organizations (MCOs) are looking for ways to improve the physical and behavioral health outcomes and address the social needs of their members. Funded by the Robert Wood Johnson Foundation, the NORC MCO Learning Hub is committed to providing information on ways to transform health equity and health care to key MCO leadership, consumer groups, state Medicaid leaders, and other stakeholders.

The Learning Hub offers reliable and timely resources, as well as opportunities for stakeholders to convene and share ideas about short- and long-term strategies that can close longstanding and growing health gaps among groups who lack what they require to live their healthiest lives. NORC and its partners—Speire Healthcare Strategies, America’s Health Insurance Plans, the Association for Community Affiliated Plans, Community Catalyst, and Families USA—are working together on this project to support MCOs in their efforts to establish a more integrated approach to meet the needs of their members through the MCO Learning Hub.

NORC MCO Learning Hub Supports MCOs on the Front Line of COVID-19 Pandemic

Supporting MCOs on the Front Line of the COVID-19 Pandemic

In the coming months, the MCO Learning Hub will be a resource for MCO responses to the COVID-19 crisis. MCO Learning Hub activities regarding the pandemic will focus on regular communications with leaders in MCOs, state Medicaid programs, and consumer groups to provide updates on current needs, potential impacts, changes in care delivery, and successes and obstacles in dealing with the pandemic.

The MCO Learning Hub will provide vital content through a variety of activities. These include NORC’s AmeriSpeak®, a nationally representative, probability-based survey panel that will present important perspectives on the impact of COVID-19 on Americans’ lives; issue briefs and analyses; spotlights on individual stakeholders and experts; and blog posts in the following areas:

  • Roles of MCOs and state governments: Understanding both the short- and long-term effects of the pandemic on state and MCO operations in critical areas such as provider access, member communication, data collection, financial levers, key financial issues, and enrollment
  • Evolution of social and behavioral needs and risk factors: Identifying ways MCOs can strengthen relationships with community-based organizations, use telehealth for COVID and non-COVID care, and implement programs focused on social determinants of health such as social isolation, food insecurity, transportation, housing and homelessness, and at-risk populations

Issue briefs recently published by the MCO Learning Hub include:


Your ideas and opinions are important to us. We welcome your feedback and recommendations for future MCO Learning Hub work, as well as programs you are working on to better serve your needs. To start the conversation and/or be added to our distribution list, please email us at MCOLearningHub@norc.org.

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