Medicaid Managed Care Organization Learning Hub

State Medicaid leaders, community partners, and managed care organizations (MCOs) require current, trustworthy information to provide high-quality care to all Americans in our shifting health care landscape.

Medicaid leaders and MCOs are looking for ways to improve physical and behavioral health outcomes and address the social needs, and long-term services and supports, of their members. The NORC MCO Learning Hub is committed to providing information on ways to address health equity and transform health care with a focus on state Medicaid leaders, consumer groups, MCOs, and other industry experts. The Learning Hub offers reliable and timely resources as well as opportunities to convene and share ideas about short- and long-term strategies that can close longstanding and growing health gaps among often vulnerable groups so they may live their healthiest lives. NORC and its partner Speire Healthcare Strategies LLC are working together on this project to support Medicaid leaders and MCOs in their efforts to establish a more integrated approach to meet the needs of their members.

What’s New: Managed Care Webinar Series – Innovations in Medicaid, with Support from MolinaCares Accord
With support from the MolinaCares Accord, the NORC MCO Learning Hub is hosting a new six-part quarterly webinar series highlighting innovations in Medicaid, through December 2022. The webinar series will include national experts discussing the latest trends, initiatives, programs and findings on timely topics important to improving the Medicaid program and meeting the needs of beneficiaries. Subscribe to our listserv to receive future webinar registration information and notifications on new content.

Next webinar:

How Can States Engage with Health Plan Foundations to Address Health Disparities?
Join us (REGISTER HERE) on July 18, 2022, from 3:00-4:00 p.m. ET for Part IV of the Medicaid Managed Care Webinar Series – Innovations in Medicaid with Support from The MolinaCares Accord.

States are increasingly looking to identify promising practices and innovative approaches to close the gap in health outcomes, experiences of care, and address social determinants of health to reduce health disparities among the Medicaid population. Given the important role health plans play in meeting the needs of Medicaid enrollees, this webinar will focus on health plan foundations and how Medicaid agencies can partner with these foundations to implement initiatives that address health disparities. Three examples of such innovative programs of varying size and scope, to support the diverse needs of Medicaid enrollees, include:

  1. UCLA Health Equity Challenge: A local-level innovation to foster fresh ideas and address the needs of low-income and vulnerable populations by inviting UCLA graduate students to propose solutions that community-based organizations (CBOs) can implement to improve health equity in California.
  2. Michigan Early Childhood Investment Corporation – Think Babies Movement: A mini grant model to pilot and test outreach and navigation efforts to increase access and enrollment in critical prenatal-to-three services.
  3. Medicaid Innovation Collaborative: A model helping states leverage their managed care organizations to connect their Medicaid agency goals with private-sector, tech-enabled solutions.

Our panel will be facilitated by Ashani Johnson-Turbes(NORC) and will feature Carolyn Ingram(Molina Healthcare) who will provide an overview of health plan foundations and ways foundations support Medicaid members, as well as featuring Jami Snyder (Arizona Health Care Cost Containment System), Dawne Bell (Early Childhood Investment Cooperation),Amon Anderson (Acumen) and Kathryn Keitzman (UCLA Center for Health Policy Research) and the two UCLA Health Equity Challenge award winners. The speakers will highlight their initiative and lessons from each program, as well as how states can work with and collaborate with health plan foundations and how community-based organizations can partner with foundations to meet Medicaid enrollee needs. 

Your ideas and opinions are important to us. We welcome your feedback and recommendations for future MCO Learning Hub work, as well as programs you are working on to better serve your needs.

To start the conversation please email us at

MCO Healthy Equity Efforts


Member Engagement


Strategies for Engaging MCOs and MCO Partnerships to Support Medicaid Member Housing Needs


Social Determinants of Health




Food Insecurity


Behavioral Health


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Funded by MolinaCares Accord

How Can States Engage with Health Plan Foundations to Address Health Disparities
July 18, 2022– 2:00 p.m. ET
Register Now

How States Can Use ARPA Funding to Support HCBS Technology Needs
March 9, 2022– 2:00 p.m. ET
Presentation Slides | Video Recording

Addressing the Care Fragmentation Crisis for Dually Eligible Individuals
November 1, 2021– 1:00 p.m. ET
Presentation Slides | Video Recording

Meeting the Behavioral Health Needs of Medicaid Members Post-Pandemic
July 29, 2021– 2:00 p.m. ET
Presentation Slides | Video Recording

The Latest Key Findings and Recommendations from the MCO Learning Hub

In order to disseminate the top-level learnings to the field, the MCO Learning Hub is now releasing key findings and recommendations from its first year, which highlight take-aways from the three focus areas of the project (SDOH, behavioral health and member engagement) as well as other timely topical areas, such as how MCOs responded to the COVID-19 pandemic, MCO investments in affordable housing, and MCO health equity efforts.


MCO Investments in Affordable Housing
February 2, 2021 – 2:00 p.m. ET
Video Recording| Presentation Slides | Q&A | Summary & Analysis

Medicaid MCO Overview and Financing Webinar
November 19, 2020 – 1:00 p.m. ET
Video Recording | Presentation Slides | Q&A

Medicaid MCO Authorities and Partnership Strategies Webinar
December 3, 2020 - 3:00 p.m. ET
Video Recording | Presentation Slides | Q&A

COVId-19 Resources

Focus on a COVID-19 Vaccination: The Role of Medicaid Managed Care Organizations: This brief, developed from group discussions with MCOs and CBOs on member engagement, highlights the role of MCOs in COVID-19 vaccine distribution efforts as well as in building public trust for vaccination.

Medicaid Managed Care Response to COVID-19: This issue brief addresses how Medicaid MCOs and states can individually and collectively play a role in responding to the COVID-19 pandemic.

Pandemic Unveils Challenges in Access to Health Care and Trusted Sources of Information

Concerns over Getting Sick with COVID-19 and Paying for Health Care Disproportionately Affect Communities of Color


Medicaid MCO (MMCO) Learning Hub

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Medicaid MCO (MMCO) Learning Hub

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