As the External Quality Review Organization (EQRO) for Texas the Medicaid Program, the Institute for Child Health Policy (ICHP) at the University of Florida regularly evaluates the experiences of enrollees in the Texas Medicaid STAR and STAR+PLUS programs. For the 2016 Texas Medicaid STAR CAHPS surveys NORC conducts telephone interviews to collect information from Texas Medicaid beneficiaries on their experiences and satisfaction with their Medicaid health plans. The surveys collect information on members' experiences and satisfaction across four domains of care: 1) Access and timeliness of care 2) Patient-centered medical home 3) Care coordination and 4) Health plan information and customer service.
The results of the survey will be used to make recommendations to the State of Texas and Texas Medicaid Managed Care Organizations (MCO) for improving health care delivery and quality to Medicaid members. The recommendations will be translated into performance improvement projects and other interventions designed to address gaps and inadequacies in care.