Jeff Bryant is the senior vice president of NORC’s Telephone Survey and Support Operations Department. In this role, Bryant directs the complete suite of survey data collection and survey support operations with five call centers and a mail operation collectively employing over 1000 staff and making over two million calls weekly. His contributions to methodological and operational decisions support the data collection process, balancing both efficiency and quality goals. In addition to the TSSO group supporting NORC’s clients across research areas, Bryant will also play a pivotal role in NORC’s business development efforts
Prior to joining NORC, Bryant was most recently the director of the National Processing Center from the U.S. Census Bureau. Previously, he supported the Centers for Disease Control and Prevention, overseeing the division of emergency operations. Bryant also served as a commander in the U.S. Air Force.