Process Evaluation and Special Studies Related to the Long-Term Care Ombudsman Program

NORC and its partners are conducting a national evaluation of the Long-Term Care Ombudsman Program (LTCOP) on behalf of the Administration for Community Living/Administration on Aging (ACL/AoA). The goal of the LTCOP is to protect and promote the health, safety, welfare, and rights of long-term care facility residents through resolving residents' complaints, advocating for systemic change, and providing information and consultation to residents/their families and stakeholders. The process evaluation is intended to obtain a thorough understanding of the LTCOP's structure and operations at the national, state, and local levels; use of resources to carry out legislative mandates; the nature of program relationships; and processes for sharing information and areas for improvement. ACL/AoA anticipates that the study will provide practical and policy-relevant insight into LTCOP services and processes; highlight promising program practices; and ultimately, provide critical information to enable ACL/AoA to better protect greater numbers of vulnerable elders.

NORC and its project partners will be collecting data in two phases. In round 1, the team will conduct interviews with federal staff, national stakeholders and state ombudsmen. In round 2, the team will administer web-based and paper surveys to state ombudsmen as well as a sample of local ombudsmen and volunteers in 27 selected states. Key deliveries for the effort include a final report and 6 topical briefs. Throughout the project, the team will share information on the evaluation's progress and preliminary findings through various outlets, including conferences and professional meetings.