Rachel Friedman Singer, Ph.D., M.P.H., M.P.A., is a Senior Research Scientist at NORC at the University of Chicago. She has extensive experience in project management, literature reviews and environmental scans, evaluation design, qualitative research, and report writing.
Singer has led qualitative data collection and analysis efforts for numerous large-scale national evaluations for the Centers for Medicare & Medicaid Services (CMS), the Office of the National Coordinator for Health Information Technology, and the Robert Wood Johnson Foundation. She currently leads qualitative data collection and analysis for the evaluation of the Next Generation Accountable Care Organization (ACO) model for the Center for Medicare and Medicaid Innovation (CMMI). She also leads tasks for a project funded by the CMS Office of Minority Health to plan, design, implement, and evaluate programs that reduce health disparities through quality improvement, focusing specifically on increasing the physical accessibility of health care facilities. In addition, Singer provides support to CMS through several contracts for the management of public reporting of hospital quality measures on Hospital Compare and the alignment of quality and public reporting programs and Compare websites.
Prior to joining NORC, Dr. Singer worked at the Center for Home Care Policy and Research at the Visiting Nurse Service of New York, where she focused on quality improvement in home health care, particularly related to the role of home health aides. Singer has also worked at the Institute of Medicine (IOM) and at the Agency for Healthcare Research and Quality (AHRQ), where she was involved in the development of the National Healthcare Quality Report. Dr. Singer earned her PhD in health policy from the Johns Hopkins Bloomberg School of Public Health, and her MPH and MPA from Columbia University.