Michelle Kitchman Strollo, DrPH, MHS is Vice President and Associate Director of NORC’s Health Care Department with two decades of experience in policymaking and analysis, program development, administration, and evaluation. She leads and advises a number of projects related to public and private insurance including the CMS Medicare-Medicaid Coordination Office’s Financial Alignment Initiative – a demonstration to test new approaches to providing integrated service delivery and payment models for individuals enrolled in both Medicare and Medicaid. She also co-directs the CMS Nationwide Adult Medicaid CAHPS survey – the first-of-its kind national patient experience survey of adults in both the Medicaid fee-for-service and managed care delivery systems. Strollo oversees NORC’s work on Marketplace projects for CCIIO including developing a monitoring strategy for use of federal, state, and commercial data to facilitate Marketplace and Medicaid eligibility determinations. Strollo also leads development of NORC’s Provider Network IQ, a data analytics tool powered to generate market reports comparing qualified health plans’ provider network structure by specialty and county.
Before joining NORC, Strollo was the Director of Eligibility and Enrollment Policy and Operations for CMS/CCIIO where she directed policymaking and operations governing how the Federal marketplace determines eligibility and enrolls individuals into health insurance coverage. Prior to her federal service, Strollo was Associate Director for Long-Term Care at the D.C. Department of Health Care Finance, managing operations and oversight of the District’s Medicaid long-term care services programs. Strollo spent over a decade as a Principal Policy Analyst with the Henry J. Kaiser Family Foundation where she conducted research and policy analysis on the Medicare program. She holds a Doctorate in Public Health degree from the George Washington University Milken Institute School of Public Health, a Masters of Health Science degree in health policy and a certificate in health care finance from the Johns Hopkins Bloomberg School of Public Health, and a Bachelor of Arts degree from Duke University.